1.1 Unless otherwise stated all O.G. Equine products include U.S. shipping with track & trace. The ordered products are shipped from the United States via USPS.
1.2 All purchased products will be shipped out within 3 months after payment has been completed. In the case of time payments, this applies to the period after all payments have been made.
1.3 Products that arrive damaged or broken shall be replaced with a new copy, free of charge. O.G. Equine reserves the right to request documentation that the product was damaged or broken on arrival, and not due to reckless handling, by the customer.
1.4 In the case of a product arriving broken or damaged, the customer can either choose to send back the broken/damaged copy to O.G. Equine, or provide video documentation that the broken/damaged copy has been completely demolished. This is due to the limited nature of some products. If the customer chooses to send back the broken/damaged model, the transport costs default to the customer. Any model sent back or demolished prior to communication and confirmation from O.G. Equine will result in a forfeiture of any type of compensation.
2. TIME PAYMENTS
2.1 Unless otherwise specified time payments for products always consist of 1 down payment and subsequent monthly payments, which will be invoiced at the end of the month. The first monthly payment will be invoiced at the end of the month following the month of the down payment.
2.2 After receiving the invoice, customers will have 14 days to make the payment. Failure to make the payment within 14 days after receiving the invoice will result in forfeiture of the product.
2.3 Deposits and partial payments on products are non-refundable. Products bought with time payments are eligible for returns if all the payments have been completed.
2.4 Three month time payments are subject to a €15 administrative fee, 6 month time payments a €30 administrative fee, and 12 month time payments a €50 administrative fee
3. RETURNS
3.1 Products can be returned within 14 days after arrival for a full refund. Initiate a return request by contacting O.G. Equine through our contact form. Any product that's sent back prior to communication and confirmation from O.G. Equine will be refused and will result in forfeiture of compensation.
3.2 Products and all of their components, including the packaging, must be unused and in their original state, to be eligible for returns. O.G. Equine reserves the right to request documentation of the state of the product to be returned.
3.3 The customer is responsible for the transport fees as well as any damages or accidental loss incurred through shipping. We recommend having the package transported with an insured shipping method.
4. FAIR USE
4.1 O.G. Equine retains all artistic rights to our products.
4.2 Products can be customized or altered under full disclosure. Products may also be painted and/or resold.
4.3 Any attempt to have a product duplicated as well any attempt to sell an altered or unaffilliated product under the O.G. Equine brand, will be met with severe legal action.
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